Top steps to take if QuickBooks cannot communicate with the company file

QuickBooks is a reliable accounting software that tracks all the transactions of a business and stores the data as company files in the system. The company files can be shared online or hosted on a network to let multiple users access and work on the data. However, internal glitches can sometimes forbid the user from opening the company file. QuickBooks cannot communicate with the company file error message appears when a connection with the company file cannot be established. If you also run into this error message in your QuickBooks, read this blog till the end to acknowledge the conditions that favour the development of this error and the techniques to resolve it from your system.

Terminate the issue with the troubleshooting guidance provided by a QB support team at 1.855.856.0042.

Reasons

Here are the reasons QuickBooks fails to set up a connection with the company file when you try to access it-

Windows Firewall blocks QuickBooks from connecting to other systems or running its background processes.
QuickBooks doesn’t have the permissions required to access the company file folder.
Hosting settings of the server computer or the workstations isn’t correct.

Also Read : Methods to fix error 6143 QuickBooks Desktop

Solutions

Here are the methods required to eliminate this QuickBooks company file error from your PC-

Solution 1- Configure the Windows Firewall settings on your system

Windows Firewall or other security software installed on your computer can stop QuickBooks from running its background processes or connecting with the network to access the company file. The software will develop issues as soon as it fails to connect with the company file, and you’ll see this error message on your screen. You can avoid this situation by configuring the firewall settings, which prevents QuickBooks from getting blocked while executing its functions. Here are the steps to fix the firewall settings-

Open the control panel using the Gear icon in the Windows Start button menu.
Click on the search panel and type ‘Windows Defender.’
Open the Windows Defender Firewall settings from the search results.
Single-click the Allow an app or feature through Windows Defender Firewall option.
Select QuickBooks from the program list and mark the checkboxes for Public & Private.
Save the settings and reopen QuickBooks to access the company file.

Consider the following solution if the error stops you from opening the data file.

Solution 2- Set up the folder permissions

QuickBooks can also fail to open the company file if it doesn’t have folder permissions to access its location. You can prevent this error message while opening the company file by configuring the folder permissions as described in the steps below-

Open the file explorer and approach the folder containing your company file.
Right-click on the company file folder and tap Properties.
Under the Security tab, click on Advanced and select QBDataServiceUserXX.
Tap Edit and mark the Full Control checkbox with a single click.
Save the settings and try to re-access the data file in QuickBooks.

All the issues while opening the company file will be resolved from your QuickBooks.

Conclusion

We have reached the end of this blog that explains why you receive QuickBooks cannot communicate with the company file error message on your screen. We expect you to apply the techniques given in the blog to rectify this issue from your QuickBooks.

Contact a QB support team at 1.855.856.0042 for assistance if you get stuck with any other issues while using the solutions.

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