While all point-of-sale systems have the same basic functions, not all are created equal. Here are some things to consider when choosing a new POS for your hospitality business:
Initial Assessment
What does your business need from a POS? This question is the best place to start when shopping for new software. Not every business needs the same features and not every budget can afford the same benefits. Opt for a balance of affordability and functionality when choosing the right fit for your company's unique needs.
Available Features
Once you know what you need, begin comparing that list of features to the ones available in the myriad of choices you have forPoint-of-Sale Systems. This can help you quickly narrow down your options and create a shortlist of better fits, wasting less time in the process.
User-Friendliness
A great system can quickly become a useless one if your team cannot use it properly. A good interface is one that people of all levels of computer literacy can use. This means a sleek and simple layout with functions that make sense and work the way they should – and nothing more.
Scalability
Your POS should grow or downsize with your business. The hospitality industry is one that can have constant up-and-down movement, even for the most established businesses. Be prepared for anything that comes your way with a scalable system that moves with you.
Hardware Compatibility
Your team probably already has hardware in place that they are accustomed to using when taking orders, accepting payments, and more. Ensuring that hardware is compatible with your potential new POS can help you narrow down your list and make implementing new technology easier than you imagined. Always ask upfront about compatibility and integration to prevent problems down the road.
Security and Compliance
Financial information can be a huge sticking point for customers in any industry, but especially in a field where travel is involved. Protect your guests’ sensitive information and comply with all industry and government regulations by investing in a reputable and well-designed POS.
Customer Support and Training
Any new software or other technology you bring on board at your business will come with some bumps in the road. Training for inexperienced users and prompt answers to questions and concerns raised by those users are part of what sets a good system apart from a great one.
Cost and Return on Investment
Lastly, you should consider the total cost of ownership, and whether specific point-of-sale systems would be a worthy investment. To do this, you need to calculate your return on investment, or ROI. This is done by comparing the return (or resulting gains) yielded by a specific investment. A solid ROI means an excellent choice of POS system and an investment well made.
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